Navigate to the homepage and click on the Settings option.Ģ. With the ServiceBot, you can map Freshservice groups to your internal Slack channels, enabling all agents within a team to stay on top of their group-wise ticket updates.ġ. But when agents need to collaborate, switching between Slack and Freshservice hinders their productivity to a great extent. Mapping Slack Channels to Freshservice Agent GroupsĬollaboration is inevitable in a work environment. You can give permission to ServiceBot by clicking on Allow. In the next screen, agents will be asked permission required for ServiceBot.Use the global search bar in Slack and search for Servicebot.
#Slack admin settings install
In the next screen, you’ll be asked permission to allow ServiceBot to access your workspace. Navigate to the app listing and click on the Install button. Log into your Freshservice account, and navigate to Admin → Apps → Get More Apps → Search for ServiceBot for Slack. In order to set up Servicebot for Slack, follow the steps below. To install Servicebot for Slack, you must have Admin access in Freshservice and the permission to install apps in SlackĪdd the Freshservice app to your Slack workspace and get started right away! Mapping Slack Channels to Freshservice Agent Groups.
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